Get in Touch
Have questions about our products? Need help with an order? Want to share feedback? We'd love to hear from you.
We're Here to Help
Fill out the form below and we'll get back to you within 24 hours. For urgent matters, you can also reach us directly via email.
Other Ways to Reach Us
Response Time
We aim to respond to all inquiries within
24 hours
Business Hours
Monday - Friday
9:00 AM - 6:00 PM EST
Based In
Proudly serving fans across
United States
Quick Answers
Looking for immediate answers? Check out our frequently asked questions.
Frequently Asked Questions
Find quick answers to common questions about our products, shipping, and policies.
How long does shipping take?
Orders typically ship within 3-5 business days. Delivery time depends on your location, usually 5-7 business days for domestic orders.
What's your return policy?
We offer 30-day returns on unworn, unwashed items with original tags. Custom or personalized items cannot be returned.
Are your products officially licensed?
Our products are fan-made designs that celebrate football culture without using official logos or infringing trademarks.
Do you ship internationally?
Currently we focus on serving customers within the United States. International shipping may be available in the future.
What sizes do you offer?
Most apparel is available in sizes S-3XL. Specific size charts are available on each product page to ensure the best fit.
Can I cancel or modify my order?
Orders can be cancelled or modified within 1 hour of placement. After that, orders enter production and cannot be changed.
Still Have Questions?
Don't hesitate to reach out. Our team is passionate about helping fellow fans and ensuring you have the best experience with Bernabéu West.